Refund Policy

Refund Policy

Our Refund Policy forms part of and must be read in conjunction with, website Terms and Conditions. We reserve the right to change this Refund Policy at any time.

No refund shall be applicable on the services provided by the Jovi Exchange.

However, in a determination to accomplish customer satisfaction, if there is an issue, you can contact us for a refund or any other issues through our email [email protected].

We will refund you back in the following circumstances:

  1. If we conclude that the original payment was made out of fraud;

  2. If there is duplicate payment was made due to technical glitch, or any other error;

  3. If we make a refund as per the provision of our refund policy which is updated by us from time to time;

  4. If we consider the refund is necessary as per customer support staff as per our sole discretion.

We are happy to support you if there is any issue you can contact our back-office team for any inquiry or problem.

If for any reason, our back-office staff confirms a refund. Then, a refund will be made accordingly.





We will refund your amount to the original payment method, once it has been processed.




The complete refund process normally takes about 5 working days from the date of confirmation of refund.